Call to book your appointment today 716-250-9999

Privacy Policy

This Privacy Policy governs the manner in which Excelsior Orthopaedics collects, uses, maintains and discloses information collected from users (each, a "User") of the www.excelsiorortho.com website ("Site"). This privacy policy applies only to the Site.

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, subscribe to our newsletter, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for basic contact information as appropriate such as name, email address, mailing address, phone number or other information. Users may, however, visit our Site anonymously. We will only collect personal identification information from Users who voluntarily submit such information to us. Users can always refuse to supply personally identification information.

Patient Information

The only patient information collected and stored by our Site is information you submit to our contact forms or other submissions on a voluntary basis. This may consist of your name, phone number, email address and basic contact information. You do not need to provide any medical information about yourself to effectively use our Site. Any patient information we receive will not be shared with or sold to any third parties or used for any other reason besides contacting you or otherwise serving you as a patient of Excelsior Orthopaedics. Procedures and policies are in place to assure that any and all patient information is safe and secure.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information. As you browse our Site, advertising cookies may be placed on your computer so that we can understand what you are interested in.  Our display advertising partner, AdRoll, then enables us to present you with retargeting advertising on other sites based on your previous interaction with our Site. The techniques our partners employ do not collect personal information such as your name, email address, postal address or telephone number.  You can visit this page to opt out of AdRoll and their partners' targeted advertising.

Web browser cookies

Our Site may use "cookies" to enhance User experience. User's web browser may places cookies on their computer for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How we use collected information

Excelsior Orthopaedics may collect and use Users information for the following purposes:
1.0 To improve customer service:  Information you provide helps us respond to your customer service requests and support needs more efficiently.
1.1 To personalize user experience:  We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
1.2 To improve our Site:  We may use feedback you provide to improve our products and services.
1.3 To share your information with third parties:  We may share information about the way you use our website with third parties for marketing or other purposes. This includes, but may not be limited to, pages viewed, time spent on the Site, files downloaded, forms submitted, general location information, and information about your browser type and version. We share this information with our third party partners only so that we can better understand the way our customers use our Site and to better your website experience.
1.4 To run a promotion, contest, survey or other Site feature
1.5 To send Users information they agreed to receive about topics we think will be of interest to them.
1.6 To send periodic emails:  We may use the email address to respond to their inquiries, questions, and/or other requests.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information.
Sharing your personal information

We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

Third party websites

Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website's own terms and policies.

Changes to this privacy policy

Excelsior Orthopaedics has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:
Excelsior Orthopaedics
www.excelsiorortho.com
3925 Sheridan Drive Amherst, NY 14226
716-250-9999
info@excelsiorortho.com

This document was last updated on July 07, 2014



  • Learn How Excelsior got Kathy moving again

    Learn How Excelsior got Kathy moving again

    Shoulder Injury treated by Dr. Slough. “They met me at the door, they took us right away.” – Excelsior has become a part of our family, they are warm and caring.”

    Watch the Video View All Testimonials

  • Learn how Excelsior got Ray moving again

    Learn how Excelsior got Ray moving again

    Total Knee Replacement with Dr. Stoeckl. “ I can do the things I want to do now, I can live a normal life.”

    Watch the Video View All Testimonials

  • Learn How Excelsior got Joe moving again

    Learn How Excelsior got Joe moving again

    Tore Achilles Tendon, treated by Dr. Slough. “The trust I had in Dr. Slough and the team in rehab, they were one unit that worked together to get me better.”

    Watch the Video View All Testimonials

  • Learn how Excelsior got Bridget moving again

    Learn how Excelsior got Bridget moving again

    Broke Ankle playing soccer, came to Excelsior Express. “They casted her right there which was nice, it was very quick.

    Watch the Video View All Testimonials

  • Learn how Excelsior got Bob moving again

    Learn how Excelsior got Bob moving again

    Tore his Rotator Cuff playing hockey, Treated by Dr. McGrath. "Dr. McGrath took it step-by-step. I can’t remember which shoulder I had surgery on… It doesn’t hurt anymore."

    Watch the Video View All Testimonials

  • American Academy of Orthopaedic Surgeons

    American Academy of Orthopaedic Surgeons

    Regaining what was once thought lost: that’s the concept of Second First. To reach that milestone, orthopaedic surgeons restore function and offer patients a chance to reclaim their mobility.

    Watch the Video View All Testimonials

© 2017 Excelsior Orthopaedics. All Rights Reserved. Website by Luminus Media, LLC