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Frequently Asked Questions

The following are common questions patients have regarding their visit to Excelsior Orthopaedics. If you have any questions or concerns not answered here, please contact us through our electronic request system or call us at (716) 250-9999. 


What should I bring to my first visit?

As a new patient, you should bring your insurance information (insurance card), a list of any medications, vitamins, or supplements you are currently taking, a list of any allergies you may have, a brief medical history for our records, any test results, x-rays, or MRIs, and a referral number if you are a member of an insurance plan that requires pre-authorization, and your co-pay. Payment is expected at the time of service.

What information is needed to schedule my first workers' compenstaion appointment?

Workers compensation patients, must provide the following information in order to schedule your first appointment: 1.) Date of Injury, 2.) Employer’s name and address, 3.) Employer’s insurance carrier’s name and address, 4.) Insurance carrier claim number (this comes from the insurance company), 5.) Workers’ Compensation Board case number, 6.) Photo ID and 7.) Your insurance card.

How do I make an appointment?

If you need to make or change an appointment, please contact our office at (716) 250-9999. 

How do I cancel an appointment?

If you need to cancel an appointment, please provide our office with 24-hour notice by telephone, at (716) 250-9999.

What should I do if I have an emergency?

If you are in need of immediate medical assistance, you should go to the nearest emergency center or dial 911.

How can I get my prescription filled?

Please call our office at (716) 250-9999 before your prescription runs out. We do not provide prescription services on the weekends.

What insurances does Excelsior Orthopaedics take?

Medicare & Railroad Medicare, HealthNow of WNY (Blue Cross Blue Shield), Independent Health Association, Univera Healthcare, Empire Plan, Worker’s Compensation, Fidelis, Nova, North American Preferred, United Healthcare, Aetna / Magnacare, Group Health Incorporated (GHI), Tricare.

Please be aware of your insurance coverage, policy provisions and pre-authorization requirements. Due to physician participation variables, it will be essential for each patient to contact their insurance provider to verify that our physician accepts your coverage. While we will bill all providers regardless of participation, it is the patient’s responsibility to pay the remaining balance.

Does Excelsior complete disability forms? Is there a fee for this?

Yes, Excelsior will complete New York State Disability claim forms on your behalf within 7 business days of our receipt of your payment and the forms. Please note: we charge a fee of $10 per form for completion of the forms. Forms will NOT be completed until service fee is received. 

Do I need a referral from my primary care physician?

Depending upon your insurance carrier, you may or may not need a referral from your primary care provider. Please check with your primary care physician to find out if you need a referral or contact us by calling (716) 250-9999.

Which offices are the doctors available to see patients?

We have locations in Amherst, Orchard Park, Niagara Falls and Batavia. Please call (716) 250-9999 to schedule your appointment and determine which location is appropriate.

Is it possible for me to see one doctor for multiple orthopaedic concerns?

Yes, one physician can see you initially for all of your orthopaedic needs.  However, when you schedule your initial appointment our team will ask you about your aliments to determine which physician would be best for you to start with. It may be determined that you should see one of our team doctors who is a specialist in the treatment that you will need. This can be determined after your initial evaluation.

Who do I talk to about billing?

Our billing office is happy to assist you with any billing and/or insurance related questions. You can contact our billing team directly at (716) 250-6401.

 

How early should I arrive for my appointment?

Depending on the circumstances we recommend the following:

First time visit and you have already logged into Patient Portal and completed the initial registration documents we recommend arriving 15 minutes before your appointment.

First time visit and you have NOT logged into Patient Portal and have NOT completed any of the initial registration documents we recommend arriving 30 minutes before your appointment.

Follow-up patients: We recommend arriving about 5 minutes before your appointment.

What are the most common injuries?

The most common orthopaedic injuries are sprains and strains, knee injuries, swollen muscles, shin pain, fractures and dislocations.

Will I need physical therapy?

This depends on the type of procedure that was performed and the individual. Physical therapy can help many people regain motion and strength in their joints and do-so faster than those who choose not to take part in Physical Therapy. We offer a superior team of Physical and Occupational therapist who will develop therapy treatment plans specific for your needs.

 
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