Patient Services

Explore Patient Services Careers

Interested in a rewarding career in patient services? Excelsior has a number of positions that fall into this category. Explore them below, and see what openings are available.

View All Career Opportunities

Patient Contact Representative

Create great patient experiences by providing phone-based support to patients with varying needs. 

  • Scheduling & rescheduling appointments
  • Relaying questions to appropriate department

Medical Billing Specialist


Stay busy with a Medical Billing Specialist position and serve as the liaison between patients and insurance companies. 

  • Review & handle daily claims
  • Patient correspondence
  • Answer billing questions

Medical Coder

Medical coding is a language all its own. Medical Coders translate diagnoses and treatments into insurance codes.

  • Review documentation of services
  • Appointment & surgical coding
  • Work closely with physicians

Medical Records Specialist

Manage and maintain accurate patient records for safekeeping as a Medical Records Specialist. 

  • Manage incoming & outgoing medical record requests
  • Work in EMR system
  • Prepare & distribute documents related to medical records

Insurance Authorization Specialist

Bridge the gap between patient care and insurance claims. Insurance Authorization Specialists manage claims and advocate for patients. 

  • Verify insurance requirements & authorizations
  • Contact insurance companies regarding claims
  • Correspond with patients regarding claims

Surgery Scheduler

Put your organization skills to great use as a Surgery Scheduler and work closely with physicians and patients. 

  • Schedule all patients for surgical procedures
  • Communicate with physicians, patients & insurance companies
  • Maintain records & input data

Benefits To Help You Thrive

Medical Insurance

Including health, dental vision, accident, critical illness and short & long term disability. We offer health savings accounts and an Employee Assistance program. We also pay 100% of a salary-equivalent life insurance policy with supplemental coverage available.

Home/Work Balance & Wellness

Team members enjoy paid vacation, sick and holiday time, as well as alternative work schedules — flex schedules, part-time and work from home. Participate in volunteer opportunities and Jeans Days Friday!

Career Development

Tuition assistance, leadership training, clinical skills training, clinical license fee coverage and professional membership/affiliation fee coverage. We also host a number of college internship programs and mentoring opportunities.

Financial Health & Wellness

Performance-based merit system with annual compensation reviews, 401k plan with guaranteed 3% employer contribution, flexible spending accounts and a profit-sharing model. Team members have access to several corporate discounts.

Community Involvement

Excelsior proudly participates in many local events and fundraisers and encourages our staff to suggest causes to support. From the front lines of working the corporate challenge to behind-the-scenes military support, we are community-focused.

Welcoming Company Culture

We enjoy friendly office competitions (bring your A-game for Halloween!), monthly recognition and rewards, and Team Member Appreciation Week every March, filled with daily giveaways. Join our BLUE CREW to continue to shape the company culture!

Be Part of Excelsior’s Mission

Our mission is to transform the lives of our patients by restoring function and enhancing quality of life.

Our vision is to be the recognized leader in orthopaedic care where patients want to be treated, team members want to build careers, and physicians want to practice medicine.

We Look for Team Members Who:

Focus on Patients

We deliver quality care. We are compassionate in all patient interactions. We do what is in the best interest of the patient.

Hold Themselves Accountable

We take ownership. We act with integrity. We achieve results. We deliver on our commitments to each other.

Play as a Team

We support, value and empower our team members. We work collaboratively. We promote diversity. We embrace a positive and supportive culture.

Value Innovation

We encourage ideas. We embrace and drive change. We are progressive. We continuously improve.

Are Service Driven

We prioritize the needs of our patients, our teams, and our community above our own.

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Call Us: (716) 250-9999